Why is my AliExpress account disabled? – [Answer] 2022

Answer

If a seller has begun to open disputes on a large scale, this will result in the account being demoted.

how to Appeal for AliExpress Banned Account? Info

To protect our community, AliExpress has strict guidelines on using our platform. If you haven’t followed these rules, your account may be disabled, and we may limit or suspend the buying or selling privileges of your account. For example:

We find suspicious activities in your transactions history; such as high-risk orders from new sellers with low feedback scores. If this happens a lot we will temporarily disable your account to check if it’s true. Once the problem is fixed we’ll enable it again.

If you don’t understand why your account was disabled, please contact us through the [Contact Us] email form. We will do our best to help you.

Notice: Once your account is disabled, the store that provided you with the order information may contact us. If we have enough evidence, we terminate the relationship between this store and AliExpress. Please note that this process may take a while as we need to investigate the issue thoroughly.

AliExpress Verification – What To Do When

I can’t log into my AliExpress account; what should I do?

If you forgot your password or there are problems logging in for other reasons, please try again later or click [Reset Password] on your registered email address.

How can I edit my personal information? How can I change my delivery address after placing an order?

You can change most of your personal information in your account, which includes your name and contact details.

If you want to change the delivery address for your order, please go to the [Your Orders] page where you’ll find all of your orders listed by latest status (Received / Processing / Shipped). Then choose the order you want to modify by clicking its title or ID number.

If I don’t receive my package after paying for it, what should I do? How can I track my order?

Once we ship out an order through our logistics partners, we send a tracking code to the customer’s registered email address so that they can trace their packages online with this tracking number. If there are any problems receiving your shipment, please try using this tracking code on [Aliexpress.com] to track your order.

Why can’t I leave feedback?

Feedback is an important part of our service because it helps buyers and sellers communicate with each other and prevent future problems if something goes wrong in a transaction. However, we also realize that leaving feedback isn’t always easy, which is why we’ve made it possible for you to request delivery confirmation from your seller or ask them for other proof of shipment before leaving feedback on AliExpress. You can see more about this here.

Feedback extortion is forbidden on AliExpress. If you’ve left 5-star feedback for a seller who has only bought your order without sending the product, or if you haven’t received any goods but already left positive feedback for a seller, then we reserve the right to refund you and remove your 5-star rating.

You’ll find discount codes in our newsletters and promotional emails from us sometimes, which are sent to active registered users (if you’re not signed up yet please do it soon!). The discount code will be applied automatically when paid through eBay checkout with shipping address matching billing one at Aliexpress Checkout page. You can also click the “Show coupon code” link and copy-and-paste the Aliexpress discount code to your cart.

Why is my AliExpress account disabled?

If you want to change or cancel your order, please contact our customer service ([email protected]) with the following information: Order number, which is found at the top of each page of the order status in [Your Orders] section;