Answer
- Go to the news.
- Click here to cancel your membership within your account.
- Select “End Membership”
- Select “Cancel my benefits”
- The option for you to “manage subscription“
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Log in to the app: Click on your avatar at the top right -> “my account” -> “cancel my membership”“. This feature is not yet available for desktop.
After you have canceled your membership, you will continue to be able to use the marketplace until December 31st at 11:59 PM EST. After that time, your access will be turned off. You will also lose access to all of your personal information and data. Music downloads purchased through Mercato may still play after the service has been discontinued but are no longer available for purchase through our store or through iTunes or Google Play.
If you have any issues with canceling, you can email [email protected] from within the application (click on your avatar at the top right -> “my account”). Also, you can email us if you have any other questions regarding this matter.
If I cancel my membership will I be billed for music downloads or content purchased in Mercato?
You will not be charged again for products that are already downloaded to your device and available to play offline, but you may lose access to some non-music content (like artist photos) if it’s stored only in the cloud. Note: we strongly recommend those eligible customers back up their mobile devices before canceling their membership. We cannot provide support for lost or damaged data due to a customer’s negligence to backup data.
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Will my downloads expire after I cancel my membership?
Only your most recent music purchases will expire within 30 days of the date you cancel. All other downloaded music will remain playable offline until the end of 2016, but can no longer be re-downloaded or played online after that time. This includes any mobile content (such as playlists) that is cloud-based and not downloaded directly to your device.
What happens if I lose access to a song I purchased in Mercato?
If for some reason you lose access to a song or album you’ve purchased in the marketplace, we are unable to process refunds unless you contact us immediately after not being able to access it. If there has been no activity on your account for a prolonged period of time, you may lose access to your library.
For non-music purchases (such as artist photos), scroll below for more information on what happens to this content in the event you cancel your membership.
How do I get my albums and playlists back if I cancel?
All albums added to Mercato will be backed up to our servers and can be downloaded at any time, even after you’ve canceled your subscription. To download an album or playlist again, just click on “my account” from the top-right menu of the app and then select “download music.” If you’re downloading an album that contains multiple tracks, this feature won’t work properly unless all files are downloaded at once. Some of these file types cannot be combined (for example, if you’ve downloaded an album in AIFF format, you cannot combine it with a playlist that contains MP3 files). If you’re willing to transfer your music manually, please see below for more information.
Some albums may contain tracks that are not compatible with all devices or operating systems. In this case, mercatomusic.com will only download those files which can be played by your device. However, we strongly recommend that eligible customer back up their mobile devices before canceling their membership. We cannot provide support for lost or damaged data due to a customer’s negligence to backup data.
Will I keep my playlists?
Playlists are stored on the server and can be downloaded at any time. You can also upload your own playlists to Mercato, which you are able to download after you cancel.
What about my offline content? Will I have to re-download albums if I lose access to them?
Your downloaded music will remain playable offline until the end of 2016 but can no longer be re-downloaded or played online after that time. This includes any mobile content (such as playlists) that is cloud-based and not downloaded directly to your device. To re-download a file, just log in from inside the app and then go into “my account” -> “my downloads.” Note: we strongly recommend that eligible customer back up their mobile devices before canceling their membership.
1. Go to the news.
2. Click here to cancel your membership within your account.
3. Select “End Membership”
4. Select “Cancel my benefits”
5. The option for you to “manage subscription“
If you select “Free Pickup” at check-out, the delivery fee will be automatically removed from your order.
Mercato provides same-day delivery for your convenience, coming in as little as an hour. With this service, Mercato guarantees you receive what you need within the specified time frame.
Instacart is a safe, socially distanced grocery delivery service. They also offer free same-day delivery within a two-hour window of the order.
In the Instacart Shoppers app, shoppers can apply for work and then sign up for shifts to shop for & deliver orders in their area.