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The easiest way to return control of your Postmates account is by contacting customer support. A representative will ask you for information about your account and help you reset your password.
How to Get Reactivated to PostMates After DEACTIVATION.
If an unauthorized user is able to register with your email address, we can remove their account from your Postmates account. After we remove the unauthorized account, you will need to reset your password. Please follow the steps below: Log into https://postmates.com/app/login/. Click “Forgot Password?” on the login page and enter your email address used during registration. Check your inbox for a message titled “Reset Password” and click on it to open a new window where you will be prompted to change your password. Make sure that you save this new password as you’ll need it going forward in order to access www.Postmates.com
What information is provided to other Postmates users?
We provide a tool that allows another Postmate to see your full name, delivery history, and rating. They can search for you on the map by viewing thumbnails of all future deliveries in your area or searching for your name. We do not tell any Postmates in advance when you are making deliveries unless they specifically request notifications for those particular nearby orders from you (thereby opting in).
How to Delete Postmates Account
How does Postmates verify my identity?
Postmates uses advanced security technology such as IP address verification, phone number validation, geo-location checks through third parties, Google Authenticator, and Social Network Validation to confirm that the person trying to register is actually who they say they are.
How do I know if someone has registered my address or phone number?
We take your privacy seriously and will notify you via email within 48 hours of a new Postmate registering at your delivery address (or any addresses you specify) or using your phone number. However, we can’t offer this protection forever for an individual delivery address as there is already someone delivering from that location. So once that Postmate registers the address, subsequent new registrations will not be notified to you unless you add them again as a blocked user or opt-in to notifications (SMS alerts). We also provide a tool where all Postmates in your area can see thumbnails of all future deliveries at any delivery location and search by name for any active Postmates.
How do I get off of the Postmates website?
You can go to your account and click “Log Out” at the top of the page. Note that you will need to log back in when returning to www.Postmates.com in order to access your account. If you are concerned about leaving cookies on your computer, please review our cookie policy.
Is my location information shared with other Postmates?
We allow nearby Postmates to see thumbnails of all future deliveries in their area as well as search by name for any active delivery in their city or region that matches yours through a powerful look-up tool called Delivery Nearby which is accessible from the main menu inside the app.
How do I know if someone is using my personal Postmates account?
Postmates uses advanced security technology such as IP address verification, phone number validation, geo-location checks through third parties, Google Authenticator, and Social Network Validation to confirm that the person trying to sign in is actually who they say they are. You can also use our “Blocked Users” feature or opt-in for notifications (SMS alerts) which allows you to see if a new user registers at your delivery address (or any addresses you specify) or uses your phone number. Your account will also send an email notification within 48 hours of a new Postmate registering at your delivery address (or any addresses you specify). If we detect suspicious behavior, we will also notify you via email.
How do I use the “Blocked Users” tool?
From your profile page (in Settings), you can see and manage all of the user accounts that have been blocked for your account. You can block additional users at any time by clicking on the gear icon (on the top right) then choose “Add User To Blocked List”. Once they are added to this list, their profiles will be hidden from your view without affecting their ability to log in or access their own account. If a Postmate has previously registered an address with you or used your phone number for registration purposes, they will automatically appear under this section and can either be unblocked or deleted as soon as you become aware of the registration.
What happens if I accidentally block someone?
If a Postmate has previously registered an address with you or used your phone number for registration purposes, they will automatically appear under this section and can either be unblocked or deleted as soon as you become aware of the registration. If there is no shared information between the two parties then it should not affect any existing deliveries. If we detect suspicious activity on an account that has been blocked, we will also notify you via email and may temporarily suspend your account while we investigate the issue further.
The easiest way to return control of your Postmates account is by contacting customer support. A representative will ask you for information about your account and help you reset your password.
If you think that your Postmates Fleet account was mistakenly terminated, you can always inquire with driver support. In some cases, they are able to reactivate a driver’s account.
You can’t change a phone number once you link your Postmates account to Uber, so make sure to continue using your old account.