Answer
There’s no one–stop–shop for the retention department, but if you dial their primary number (1-800-XFINITY or 1-800-COMCAST or whatever is on your bill), just respond by telling them you want to cancel.
How to easily close your Comcast Xfinity account
How to Cancel Cable TV
There’s no one–stop–shop for the retention department, but if you dial their primary number (1-800-XFINITY or 1-800-COMCAST or whatever is on your bill), just respond by telling them you want to cancel.
You may cancel your Xfinity TV service by completing an online cancellation form (but you’ll still speak to a representative), or you can call Retention at 1-800-XFINITY to terminate your service.
To permanently delete your Comcast (or Xfinity) account, contact customer service at 1-800-Xfinity or 1-800-Comcast and tell them to remove your account.