Answer
Delete a Steam account follow the instructions below:
- Go to store.steampowered.com
- Sign in to your account.
- Click on SUPPORT.
- Select My Account.
- Select Manage Account Details (email, phone, payment, country).
- Click the Delete my Steam account link.
Unfortunately, Steam does not have a ‘delete account’ option within its own interface. As such, you will need to contact Steam Support directly and ask them to delete your account for you. They can be reached by clicking this link. It’s important that you do not attempt to delete the account yourself as this would make it permanently inaccessible to other users on the system.
If your Steam profile is currently set to be hidden from others, your email address may be invalid or otherwise unavailable if attempts are made to contact support via e-mail. In such cases, please try contacting Steam Support by phone (toll-free at 1-888-780-7687) instead of e-mail. You can also try sending a PM to Steam Support via this forum category .
How long does it take for my account to be deleted once I’ve contacted Steam Support?
This varies. It could be as quick as a single day if all of your purchases were made using the same payment method or if you only have a few years worth of past purchases in your account, but it may also take several days for support staff to verify and then delete the account. Please contact Steam Support directly if you wish to find out how long your deletion request is expected to take. You can reach them by clicking here .
What should I do if I don’t want my account anymore but still want to play some of the games that are in it?
Steam accounts, like many other web-based services, exist as part of your personal identity on the internet and taking them away takes far more than simply deleting a bunch of files. Because accounts are connected to so much more data then just game libraries, you will need to ensure that everything else online with your name associated with it is either removed or replaced. This includes other social network accounts such as Facebook, personal email inboxes, Twitch channels, YouTube videos and others who may have used this service for communications outside of Steam. You must then remove any references to the account from other places online such as forums or review sites.
If you wish to keep your game libraries intact, but wish to remove all personal information and access rights from an account, please see this page for further details.
Do I need two accounts in order to play multiplayer games?
No. You do not need two accounts in order to play most multi-player games with your friends on Steam, regardless of whether they have their own Steam Accounts or not. Note that some older offline / LAN-only titles may require that you log into an online account as part of their initial setup process (see “Playing Offline” above). Some third-party applications such as GameRanger can be used to allow playing these kinds of games over the Internet even if you’re not connected to Steam.
Note that for games that don’t have their own built-in server browser, third-party clients such as Tunngle or Steam’s In-Home Streaming may be used to access the servers of your friends playing on a different computer.
I’m having a problem with features purchased through Steam or an external service, how can I get help?
Note that Valve provides no guarantees regarding the resolution of disputes between users and external services such as Steam Wallet or PSN. External service providers are responsible for addressing issues with their customers directly, but they will often contact us when we can help them resolve problems quickly and efficiently by using our industry-leading customer support infrastructure. In those cases, we typically ask you to document any in-game behavior which is affecting your ability to play with others while referencing the ticket number associated with your original request so that we can locate your specific issue more easily.
As with any other purchases on Steam, you are protected from fraud by the Consumer Protection laws of your country or region. If you have not received what you paid for from an external service please contact Valve via the support form or send us a direct message via Twitter and we will work to get things straightened out as quickly as possible so that you can continue gaming uninterrupted. We reserve the right to remove games from user accounts which we believe have been obtained illegally or which users may be trading in order to avoid returning them for refunds.
How do I resolve reimbursement (Gift) issues?
If a third-party website is giving you trouble getting reimbursed for gifts they sent you, here’s how to contact the support team for help.
If you have a gift issue, please create a Support Ticket and we will be happy to assist you with your specific situation. Please note that Valve does not control or take any responsibility for the item selection of third-party gift services.
To access your Support History to view existing tickets and troubleshoot some common issues: Click on My Games at the top of Steam and select View Game Library. Select a title from your library list (you must own it). On the game details page, click Support. On this page there is information about contacting customer support as well as your personal ticket history in case you forgot what your password is or need assistance logging in on our end.
How do I request a refund for a third-party game on Steam?
If you bought a game from an external source, and want to get a refund, follow these steps:
Go to http://store.steampowered.com/support/. Click the “I want to open a support ticket” button. On this page select “I have a question about my Steam purchase” Choose the product you wish for help with from the drop-down menu. Fill out all required fields on this page (name, e-mail address, description of issue etc.). Press Submit button. Choose one of two options presented: Attach proof – upload the receipt for your purchase as a PDF. If you do not have the proof, you may write to us about the issue as well as provide an explanation of what happened.
– upload the receipt for your purchase as a PDF. If you do not have the proof, you may write to us about the issue as well as provide an explanation of what happened. I don’t need help with anything – if this is your choice just leave Support Ticket creation page and wait for our reply via e-mail within 1 business day (on weekdays).
You probably already know that you don’t have to delete your account, but not everyone knows they can be recovered. If you feel like the site hasn’t been worth your time, walk away and try something else.
Have you tried restarting Steam and the game itself? If all else fails, contact the original developer regarding issues with specific titles and let us know by filing a support ticket so we can figure out what’s going on. Please go to http://store.steampowered.com/support/. Click the “I want to open a support ticket” button. On this page complete all required fields (name, email address, etc.). Press Submit button. Choose one of two options presented: Attach proof.
To access your Support History to view existing tickets and troubleshoot some common issues: Click on My Games at the top of Steam and select View Game Library. Select a title from your library list (you must own it). On the game details page, click Support. On this page, there is information about contacting customer support as well as your personal ticket history in case you forgot what your password is or need assistance logging in on our end.
If your CD keys are physically damaged or rendered unusable due to incorrect storage, please contact the original manufacturer of your game for a replacement code. If the CD key is not found on the original game box, or you have lost your CD key completely, please contact Valve regarding replacements. Please note that physical damage to the Steam packaging does not qualify for a free replacement code.
In case of Steam account security issues (e.g.: Account hacked), read here: Lost/Stolen Account FAQ.
If you believe your product or service to be defective, you may be covered by warranty. Many vendors provide guarantees on the condition of their products and services; however Valve does not offer any direct tech support to end-users for third-party purchases, only the original vendor can help with that. If a refund is required it’s usually up to the individual vendor/publisher of the game/product/service which was purchased from via Steam. When contacting them please remember to include your Steam account name and transaction ID (which can be found on your purchase history page in the Support section) so that they have all information needed about your purchase at their disposal. You can find contact info for individual vendors/publishers in the Purchase History section of your Steam Support account.
You might want to try talking it out. If that doesn’t work, there are many user-run community sites and forums where you can report abuse or make suggestions for improvements. If they’re being particularly offensive or abusive on the Steam Forums, contact Steam Support by using the “Send Message” link at the bottom of their posts and your concern will be forwarded directly to Valve’s attention. Another option is to block an individual from communicating with you in-game by right-clicking on their name in your friends list and selecting “Block Communication”. Note that we do not offer telephone support for issues already covered in this article.
Although the issue does not involve Steam, Valve does have an interest in keeping the Steam service a safe and fun place for everyone. We can sometimes be made aware of issues by our users via email or through other channels such as Twitter. In some cases we may ask you to forward us more information about your issue, which will help us to take action to address it.
The best way to contact Valve is by using the support form on this page. This gives us more details about your account and allows us to better investigate and respond to user reports. If you do not wish to create a Support Ticket, please send a message directly through either Twitter or Facebook. Please note that it can occasionally take up to 24 hours for direct messages sent via these methods to be received.
Yes. Most multi-player games allow you to play against both those who do and do not have accounts on Steam. While some will default to using a player’s name (which comes from whatever email address is associated with their non-Steam network identity), most also link up with an online identity via either Steam or an existing 3rd party service such as Bungie.net or EA Origins.
Yes. See here for instructions. Multiple accounts can be run inside of a single copy of Steam without needing to be in offline mode or having separate installs of Steam. It’s possible for one person with two accounts to buy a second PC and use it as their secondary computer so that they can continue playing games with both accounts at once (assuming separate Steam Library folders are used). If you feel like giving this a try, there is a FAQ for setting up this environment in the Steam Users’ Forums. It’s also possible to run multiple accounts on one PC if each account has its own login credentials and separate Steam Library folders.
Valuable but non-transferable items such as gifts and craftable items will naturally become unredeemable upon deletion of an account. More information about how Steam handles item redemptions can be found in this FAQ . All other items are destroyed and cannot be retrieved after an account is deleted.
Steam Support staff are unable to answer questions about game ownership, so we ask that users do not contact Steam Support about this issue. If your purchase history is confirmed to be correct and the ownership of the games in your account are not contested by others, game ownership will remain unchanged once the deletion process has been completed. However, if there are any issues with your order history, or a dispute from another user over game ownership arises, then these may have to be resolved before your account can be deleted.