Answer
If you sent the transaction at an agent location, return to the same location and request it be canceled or call MoneyGram.
How do I Cancel a Money Order
How long does it take for the money to be sent out?
For a quick answer, please contact us at any of our branches located in UAE. We can tell you there if we are able to send MoneyGram or not – or even how much time it will take after sending MoneyGram.
Please note that some destination countries may require additional documentation from the customer prior to transfer (such as billing address). Please contact your local transfer company representative for more details about obtaining such documents and receiving funds into your account.
I applied for this offer but didn’t get my bonus? Why is that?
We are sorry if you were expecting something else. Cash Reward Program was available to all new customers holding an active account in good standing. Unfortunately, if you are not eligible for this promotion we apologize for the inconvenience caused.
How do I check my balance?
Please contact any of our branches located in the UAE to check your account’s status or log into your online banking at any UAE branch to see your updated balance. If you have deposited funds after receiving your offer email, please call customer service or visit a branch with the required documents (passport and copy of your utility bill) in order to verify the new deposit amount and get the full benefit from MoneyGram® Cash Reward Program.
I sent money before receiving my bonus email but it didn’t credit back into my account yet? When will it be reflected in my account balance?
We are sorry for Cash Reward Program correspondence delay. Please contact us at any of our branches located in UAE to inquire about your transaction status and the MoneyGram® cash reward program.
My account is still active but I didn’t receive my $25? Why is that?
We are sorry if your account was closed by the bank or you have not met the requirements yet. If you have sent MoneyGram® before receiving an email with offer details, please call customer service or visit any branch with required documents (passport and copy of your utility bill) in order to verify the new deposit amount and get the full benefit from MoneyGram® Cash Reward Program.
How secure is my money with this promotion? Can someone else withdraw funds from my account?
No. You will never lose funds with this promotion. However, you should know that the money is transferred to your bank account as a cash deposit and not by wire transfer. For more information regarding security, please contact us at any of our branches located in UAE or call customer service.
I applied for this offer but didn’t get my bonus? Why is that?
We are sorry if you were expecting something else – unfortunately, we can’t help you here since it’s related to the particular offer terms and conditions which have been disclosed in the email notification you received/mailed from us. Hopefully, MoneyGram® Cash Reward Program was available to all new customers holding an active account in good standing – check with branch staff or call customer service in order to confirm your eligibility.
Update: MoneyGram theft victim gets refund
Where can I use MoneyGram? Can I send money to any country?
Yes, we accept customers from all over the world and you can send money anywhere in the world – just be sure to avoid restricted countries and individuals who are on our exclusions list. We require a valid government-issued ID prior to sending funds or receiving payment into your bank account. For more information regarding restrictions or other terms please check with us at any of our branches located in UAE. You will need to have an available cashier’s check issued by a U.S.-based financial institution that has been cleared through the Federal Reserve System before we can begin processing transactions for you. However, we can still send funds using your MoneyGram® Prepaid MasterCard® or Visa® card to almost any country/location.
I want to open a bank account in UAE through the Personal Showcase program – is it possible? Can you offer me such an opportunity?
No, unfortunately, our company doesn’t provide any banking services. We apologize for the confusion caused. Please use our contact information in order to get connected with a local bank representative and inquire about the procedures of opening an account there and send us their contact details so we can forward it to you as soon as possible.
How do I know if my transaction has been sent successfully? How long will it take for fund delivery?
If your transaction was sent successfully, you will receive an email with all the details of your transaction.
How long it takes to deliver funds depends on the destination country you are sending money to. You can expect delivery within minutes if your transfer is sent from a location in UAE and up to 3 days (excluding weekends) for other locations. It may take longer during times of high volume or if the recipient’s bank experiences delays processing incoming transfers.
I need my cash reward but I’m not sure what bank account I should use? How do I check/view this information online? Can I call customer service?
You can check your personal reward information through Online Account Management by logging on to www.Moneygram.ae using your registered and verified email address and password.
You can also call our customer service at +971-4-716-3500 (Dubai) or +973-14341000 (Abu Dhabi), they are available 24 hours a day, 7 days a week in Arabic, English, and Urdu languages.
The personal reward funds have been sent to my bank account but I don’t know how much is it? Can you please check for me? When did the transfer take place?
As per your request made via the phone, we contacted MoneyGram® UAE on your behalf, and here is their reply:
“Dear Customer Service Department / Claims Department of MoneyGram® Company, I am very pleased to know that you have used my email as a reference for your case. Please find the details of your case below:
Date – 10/7/2013 Your Name – *** Your Email – *** Beneficiary’s Name – Adiba Al Nassiry Beneficiary’s BKNO – 2383-00338-85 CP Number – NULL Account Number(s) & Bank / Branch-04194874, Du CBDFE, Dubai Net Amount Paid (AED)-35000″
We apologize for any inconvenience caused and thank you very much for using our services and contacting our customer service department. Our customer service representatives will get back to you within 24 hours from Wednesday onwards.
I’ve sent money through MoneyGram, why are you not sending my money?
We have been requested by the beneficiary to send this transfer through another service as they already had an account set up with them. As a result, we were asked to cancel Money Gram and send the funds via Western Union. We apologize for any inconvenience and thank you for using our services. Our customer service representatives will get back to you within 24 hours from Wednesday onwards.
What is the best way to verify or check if I sent a remittance successfully?
You can contact your originator bank directly if you need more information about the status of your transaction or log on at www.westernunion.com. You can also call US toll-free number (800) 851-9210.
Why I can’t register on haggle for money gram service?
Currently, the Haggle4U service is only available at Dubai and Sharjah branches in the UAE. We apologize for any inconvenience caused and thank you very much for using our services. Our customer service representatives will get back to you within 24 hours from Wednesday onwards.
I didn’t receive a reply or have not received my money yet! What should I do now?
Please be advised it takes 2-3 working days after the money transfer request has been sent till the beneficiary receives the funds into their bank account through the Haggle4Money payment method. Please contact your originator bank directly if you need more information about the status of your transaction or log on at www.westernunion.com. You can also call US toll-free number (800) 851-9210.
Western Union Agent is not available in my country where do I send the money?
Please visit http://www.westernunion.com/info/agentLocatorResultsPage.asp and enter your city name to find the nearest Western Union agent in your area who might process your transaction right away for you. Please be advised it takes 2-3 working days after the money transfer request has been sent till the beneficiary receives the funds into their bank account through the Haggle4Money payment method as we transferred directly to their bank account by our business partner, Moneygram, without any middleman services involved.
If you sent the transaction at an agent location, return to the same location and request it be canceled or call MoneyGram.
If you cancel a purchase within 30 minutes of making the payment, you will receive a full refund. If you request a cancellation after 30 minutes and up to 180 days following your purchase, we can only issue the refund for the shipping amount.
To request a refund for a money order, complete the Money Order Claim Card form. The form is available on the Service Forms page of our website or you can print it from your computer. Complete this form with the serial number and purchase date obtained as described above, and mail it to:
To cancel a money order, contact the issuer and provide details about your request. In addition to giving instructions on how to cancel the money order, attach a copy of your receipt and pay any applicable fees.
If you sent the transaction online and you have an account with Coinbase, sign in to your account to find the transaction. You can cancel it from the Transaction Details page.
The short answer is yes, you can cancel a lost money order. Typically, only if it hasn’t been cashed yet can you be reimbursed for the original cash amount and any fees that were incurred.