Answer
Call 800-201-4099 between 8 am and 6 pm Monday through Friday to cancel or remove services, or 9 am and 5 pm on Saturdays to terminate your account. To eliminate services or close your CenturyLink account, call 800-244-1111 between 8 am and 6 pm every weekday.
How to Cancel Internet Services
A discussion with a CenturyLink employee about how my account cannot be fixed
The day has finally come. You’ve decided to cut ties with your ISP and move on to greener pastures. But how will you make it happen? Follow these simple steps for a seamless transition:
1) Find the CenturyLink website (www.centurylink.com).
2) Click on “Cancel or Modify Service” in the top right corner of the page, then select an option from the menu that appears under “Service Address.” If you’re unsure, call customer service at 1-800-201-4099 and they’ll be able to help you out over the phone!
3) Select “Yes” when prompted if you want to cancel your account.
4) Fill out the date you want to cancel your service on, then click “Start Over.”
5) Type in the street number and name of your residence, followed by the city and state. You can also enter an apartment or unit number if applicable. Click “Next” when finished. (NOTE: this should be pretty self-explanatory… but feel free to call customer support if you get stuck!)
6) Give them a call at 1-800-201-4099 or chat with them online! They’ll explain that it’s not recommended to disconnect over the phone (and maybe even try to convince you not to cancel), but they’re happy to finish up for you if you insist.
7) They’ll provide you with a confirmation number and take your final payment over the phone or via automated checkout.
Customers can cancel their service through My CenturyLink. If you are eligible to terminate your service online, you will see a green “Disconnect Service” button on the My Home screen when you log in to My CenturyLink. Call 800-201-4099 between 8 am and 6 pm Monday through Friday to cancel services or close your CenturyLink account
No, there is no way to cancel Centurylink services online or by email. Do not anticipate receiving a cancellation confirmation if you send a letter to them. The only method to disconnect is to contact customer service.
Find a new strategy and make sure it’s ready to go when you decide to cancel. Determine how much you’ll pay in early termination fees. Cancel your service by phoning customer care. Consider offering yourself a better bargain if you don’t want to cancel (if applicable). If you rented a router and modem from your provider, return them as
Is a Contract Necessary for CenturyLink? CenturyLink offers “no contract” plans that may be canceled at any time and with no early termination charge, which are referred to as “no contract.” Customers must sign up for a high-speed internet subscription before using the service.
The cost of canceling your CenturyLink contract varies from $200 to $300. The fee is determined by the length of the service’s contract. If the agreement is for 24 months, then the cancellation charge is $200.
What is the Price for Life program from CenturyLink? This deal includes one internet speed and a price of $49 per month, with up to 100 Mbps. The cost is comparable to other Internet providers. Customers are not required to sign any contracts and may pay for services on a month-to-month basis.
Is moving the next step in your road to a better internet connection? You may not need to change providers right away if you’re relocating. Most broadband providers allow you to transfer your service from one address to another. Regardless of whether or not you relocate into an area where your present ISP does not provide service, always notify them—if you move
You are not required to pay any early termination fees if you cancel your contract before the end of its initial term. However, if you terminate your fixed-term contract early, you’ll need to adhere to the cancellation terms outlined in the agreement. If you’re still within the minimum term of your contract, it may result in a hefty fee, which is generally equivalent to the remaining installments on the deal.
The first thing we’ll need is the account number. There’s a tile on the My Bill page named Billing Preferences, and it should include your account number. Next, select “Enrolled” next to AutoPay to modify your settings. On the following screen, click “Remove AutoPay from this account.” The procedure should only take a few minutes.
If you’ve recently canceled your service, you’ll get a final bill shortly. The final bill, also known As “closing statement” or “closure note,” records any outstanding charges that must be paid and may arrive several times before your account is completely closed.