Answer
- Click on your profile picture in the top bar.
- Click on “Billing”. Scroll down until you reach the “Subscription Status”.
- Click on “Cancel My Subscription”.
There are several reasons why someone might want to cancel their eHarmony subscription UK. Maybe they have tried everything on the site and there is no matching partner for them or maybe they haven’t matched with anyone and feel like it’s a waste of time. Whatever the reason may be, you would think that cancelling your eHarmony subscription UK is as straight forward as many other payment methods but in fact this isn’t the case. So let’s talk about how to cancel an eHarmony subscription UK for good:
How can I stop/cancel my eharmony subscription?
If you are looking for tips on how to cancel your eHarmony premium membership from anywhere around the world then read on. Here we are going to talk about some steps that you can take towards cancelling your eHarmony subscription. The first thing that you should do is try signing out of your account and then sign back in again using a different device such as a computer or mobile phone. This will help refresh the connection and may solve the issue for you, it’s worth trying before you contact support directly.
If this doesn’t fix the problem at hand then it would be wise to find out if there is a way to cancel eharmony subscription by contacting customer services team via email or live chat on their website. However, I have found time and time again that eHarmony staff are disorientated when it comes to solving issues such as this. They are usually not very helpful and send you on some wild goose chase where they ask you a load of questions which don’t really get anywhere. Here is an example of the kind of conversation that I had with one member of their staff:
Me: Hi there, I am reading through your T&Cs before joining eHarmony but I was wondering if it says somewhere how to cancel my subscription at any point in time.
Eharmony representative: Yes, once you’ve joined we have a 30 day cooling off period so at the end of this period if you still feel like it’s not working for you then contact us and we will arrange things for you over email or by phone.
Me: Ok great, so what happens if I don’t contact you in that 30 day time frame and decide to leave it for another month or two?
Eharmony representative: If you wish to leave your account open then that’s perfectly fine. You can keep on matching with people and try as many times as you want but we ask that should you never find someone who is a good match for you then please let us know and we will cancel your membership.
Me: Great, thank you I shall do! (I hang up the phone).
Me: Oh dear… this isn’t clear at all. Basically they are saying if I stop paying for my eHarmony premium subscription before the allotted month period of time then they will cancel my membership but if I continue to pay them and don’t contact them then nothing happens. I can just keep on paying the subscription fee every month until I get bored of it?
I did try contacting their customer services team a couple more times by email and by live chat but I was yet again flabbergasted with the level of response that I got from them. On one hand, they are saying you can cancel at any point in time which contradicts what they said in the first message and on the other hand, they seem to forget how long your premium subscription has been running for because as soon as someone mentions that you’ve paid your premium subscription for x amount of months already then suddenly things change…..
How to cancel/stop eHarmony premium membership after your 30 day cooling off period is up
As I have already mentioned above, if you would like to cancel your eHarmony account in the UK then please do so via email or live chat. However, make sure that you and whoever you are chatting with from their customer support team agree on the steps that they take towards cancelling your account. Do they agree to send me an email confirmation stating that my account has been closed? Do they understand how long my subscription for eharmony premium has been running for ? Make sure that whatever outcome you agreed upon with their support team is captured into writing by one of them sending an email which will arrive in your inbox within a few minutes.
If you have changed your mind about subscribing for a Premium Membership, you have the right to cancel your subscription, without reason, within 14 days from the date on which we sent you an email confirmation of your purchase.
If you cancel your membership within the cooling-off period, we will usually refund all payments received by us within 14 days of being notified of your decision to cancel.
The cost of Tinder Plus membership is between $35.90 monthly and $65.90 for a month. Every package comes with 100 percent of the same features, including unrestricted messaging, photo views, personality profile, filter matching, distance searching, see who viewed you functionality, and a free profile check.
When you cancel your membership, you will retain access to all premium features until the end of the current billing cycle. If you’re a Singles Service member, after the start of the new billing cycle, you have three days to ask for a refund.
Is it worth the money to use eHarmony? Most users feel that eharmony is well worth the investment. Eharmony has long been known for successfully matching individuals for long, happy relationships and marriages with a very low divorce rate. Since 2001, eharmony has had an A+ rating from the Better Business Bureau.
Instead of a free trial, eharmony provides a free subscription that never expires and includes unlimited browsing and several communication tools. To access more online features, such as advanced search filters and video dates, singles may upgrade to one of eharmony’s premium plans.